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Zoom Service Level Agreement

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Zoom service interruptions that affect critical campus activity or affect a department or the entire campus will be responded to by the Zoom service team as soon as they become aware of the outage. For more information about Zoom service interruptions, see status.zoom.us/ The Zoom service is provided to people who work or attend UC Berkeley, including faculty, staff, students, and other UC Berkeley-related activities, studies, and research. 20.1 Choice of law and place of jurisdiction. This Agreement is governed by the laws of the State of California applicable to agreements to be entered into and performed in California by California residents. Except as provided in Exhibit A, the parties consent to the exclusive jurisdiction and venue of the state courts located in Santa Clara County, California, and the federal courts located in the Northern District of California. ZOOM charges an additional fee for applying security patches unless the end user has purchased an enterprise support maintenance package or an individual service contract. Network downtime is measured from the moment the network is 100% inaccessible until service is restored. To apply for a credit, you must email us at [email protected] within seven (7) days of the last day of the calendar month in which the downtime occurred. (For example, if downtime occurs in December, I/O Zoom should receive your emails between January 1 and 7.

Email notifications that are not sent within the first seven (7) days of the month immediately following the downtime will not be eligible for credits. 3.11. Errors caused by Customer`s devices, applications, interconnected devices, networks, systems or gateways and/or Customer`s acts or omissions, third-party components, whether inside or outside the zoom I/O network, or acts or omissions of local service operators or failure of third-party services; Maintenance of access circuits between I/O Zoom and customer websites by local public telecommunications and telegraph service providers; 4.1. Notwithstanding anything to the contrary in this SLA, the total amount credited to the Customer in any given month under this SLA shall not exceed the total amount of the accommodation fees paid by the Customer for that month for the relevant Service. Your level of ZoomInfo API usage can be based on query calls or credits (returned records). There may be restrictions on which API requests you can access. In addition, each request type has restrictions on the type of content you can access through that request. For people search and business search, there are restrictions on which data points you can search for and what content you can retrieve. For person details, company details, people comparisons, and business connections, there are restrictions on the type of content you get from a person or company. 20.4 General Provisions. This Agreement covers the entire agreement between the parties that comply with the subject matter of this Agreement and supersedes all prior agreements and understandings between the parties that comply with that subject matter, unless you or your company have entered into a separate written agreement or you have signed a purchase order that references a separate agreement governing your use of the Services.

then this Agreement shall prevail to the extent that any provision of this Agreement conflicts with the terms of this Agreement. .


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