Do Sprinklr`s new privacy agreement (signed separately) and letter of affirmation offer us enough security? It does so to some extent, but the indemnification clause protects the company and the government takes full responsibility, the Honcho Informatique said. Regarding the state`s ability to aggregate and process the full Covid 19 data, he said this is not a very complex issue. “I`m sure either the national government authorities or another company in Kerala could have found a solution quickly.” Does the controversy give a glaring example of how a data sharing/processing agreement with a third-party saaS company should not be designed? “Not necessarily. In fact, the government should have a policy on Dos and Donts for this kind of commitment.